PRIVACY POLICY

1. Introduction

Detailing By Neo, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website detailingbyneo.com (the "Site") or use our yacht and boat detailing services.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete our service request form
• Subscribe to our newsletter
• Request a quote
• Contact us with inquiries

The personal information we collect may include:

• Name
• Email address
• Phone number
• Watercraft information (name, location, type, size, brand, model, year, and dimensions)
• Service preferences
• Promo codes
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and usage. This information may include:

• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Time and date of your visit
• Time spent on pages
• Referral source

3. Tracking Technologies

We use various tracking technologies to collect and store information, including:

3.1 Cookies

We use cookies to enhance your experience on our Site. Cookies are small text files stored on your device that help us recognize your browser and capture certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted).

3.2 Facebook Pixel

Our Site uses Facebook Pixel, a tracking technology provided by Facebook Inc. This tool allows us to measure the effectiveness of our advertising by understanding the actions people take on our website, including form submissions. Facebook Pixel collects information such as your IP address, browser information, page visits, actions taken on our Site, and other usage data. This information may be used to deliver targeted advertising on Facebook and its partner platforms. By using our Site, you consent to the processing of data about you by Facebook in the manner and for the purposes set out in our privacy policy.

3.3 Google Ads

We use Google Ads to deliver targeted advertisements to individuals who have visited our Site or interacted with our services. Google Ads uses cookies and similar technologies to track your activity on our Site, including form submissions, and present you with relevant ads on other sites. This allows us to show ads to people who have previously visited our Site and may be interested in our services. By using our Site, you consent to the processing of data about you by Google in the manner and for the purposes set out in our privacy policy.

3.4 Analytics

We may use third-party analytics tools, such as Google Analytics, to help us measure traffic and usage trends on our Site. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our Site and services.

4. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests
• Communicate with you about our services, promotions, and events
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with our legal obligations
• Personalize your experience on our Site
• Deliver targeted advertising based on your interests and interactions with our Site, including through Facebook Pixel and Google Ads

5. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Detailing By Neo, Inc., our customers, or others.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

6. Your Privacy Choices

6.1 Opting Out of Marketing Communications

You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in our marketing communications.

6.2 Disabling Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features of our Site.

6.3 Opting Out of Facebook Pixel

You can adjust how Facebook shows you ads by visiting Facebook's Ad Settings or through the Facebook app. Additionally, the European Interactive Digital Advertising Alliance or Network Advertising Initiative provide options to limit third-party ads. While these tools allow you to control how ads are presented to you, they do not completely prevent the collection of your data by Facebook.

6.4 Opting Out of Google Ads

You can control personalized advertising from Google by visiting Google's Ad Settings. You can also use Google's Ads Opt-out browser add-on to opt out of Google's personalized ads. While these tools give you control over how ads are shown to you, they do not completely prevent the collection of your data by Google.

6.5 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common understanding of how to interpret these signals, our Site does not currently respond to "Do Not Track" signals.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18, we will take steps to remove that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Detailing By Neo, Inc.
Email: detailingbyneo@gmail.com